KPH Healthcare Services

IT Systems Specialist

Job Locations US-NY-East Syracuse | US-NY-Gouverneur
Posted Date 2 months ago(10/14/2021 3:14 PM)
Requisition ID
2021-7743
# of Openings
1
Category
Information Technology
Location
US-NY-East Syracuse

Overview

Scope of Responsibilities: Work under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals

 

Job Summary:   Provide support to all divisions of the Kph organization through the configuration and support of employee facing hardware and software technologies.

Responsibilities

Primary Job Duties:

  • Provide timely support of issues and questions utilizing the company’s ticketing system.
  • Procure, provision, configure, upgrade, repair, and maintain end user technology including:
  • PCs, laptops, tablets and peripherals
  • Point of sale hardware
  • Wireless handhelds and printers
  • Cellular devices including phones and hotspots
  • Maintain equipment depot to ensure requests are handled in a reasonable timeframe.
  • Configure and support a variety of applications in use throughout the organization.
  • Configure and support vpn, soft phone, and other tele-workforce technologies.
  • Ensure IT policies and procedures are followed and enforced for:
  • Asset tracking
  • Device encryption
  • Anti-malware protection
  • Multi-factor authentication
  • Patching of operating systems and applications
  • Other operational and security related processes
  • Analyze systems data to help ensure system conformance to standards.
  • Document standard operating procedures and system configuration standards to drive consistency.
  • Utilize scripting to efficiently deploy changes across multiple systems and platforms.
  • Provide off hours on-call assistance for urgent service affecting issues.
  • Responsible for completing all mandatory and regulatory training programs.
  • Perform other duties as assigned

Qualifications

Educational Requirements:

  • Minimum: AS Degree or higher in a technology related field.

Experience

  • 2 Years experience servicing PCs and other technology listed above.

Special Conditions of Employment

  • Drug Test
  • Criminal background check
  • Initial and continuous exclusion and sanction/disciplinary monitoring
  • Valid driver’s license. 

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