KPH Healthcare Services

Discharge at Delivery Patient Advocate

Job Locations US-NY-Syracuse
Posted Date 7 months ago(5/11/2021 3:54 PM)
Requisition ID
# of Openings


Job Summary: Work on site in hospital serving as primary liaison of the delivery @ discharge program. Assist pharmacy staff in the triaging discharge prescriptions, the delivery of filled prescriptions to the patients and collecting payment at the time of delivery.




Job Duties:

  • Identify and enroll patients to the discharge and delivery programs
  • Serve as on-site liaison to hospital doctors, nurses and discharge coordinators to drive utilization of the delivery @ discharge program.
  • Proactively identify opportunities for increased efficiencies as well as potential barriers to delivery @ discharge program
  • Work closely with home pharmacy to ensure timely delivery of discharge prescriptions
  • Highlight Kinney Drugs Rx services to discharge patient to aid in new customer retention
  • Executes the plan – Able to learn and understand specific aspects of the pharmacy management system (i.e., adjudication queue) as well as our POS system; follows instructions and completes tasks with a sense of urgency
  • Quality focused – understands and embraces the importance of our Quality Assurance Policy & Procedures; understands and embraces all patient care programs and initiatives; understands and embraces all policies and procedures; accuracy with cash and related cash controls
  • Assist in the Triaging of discharge prescriptions
  • Verify and gather necessary patient information including name, address, phone number, date of birth, allergies, chronic conditions, request for non-safety caps and insurance information
  • Assess the workload, establish the prescription pick up time and queue the prescription for processing
  • Assist in the delivery of prescriptions to the patient, including obtaining patient signatures
  • Provide quality customer service to all customers Maintain confidentiality regarding all patient information
  • Must keep current with all State and Federal requirements as related to conditions of employment
  • Responsible for completing all mandatory and regulatory training programs
  • Perform other duties as assigned


Educational Requirements:

  • Minimum: High School Diploma (or currently enrolled) or GED
  • Preferred: AS Degree or Higher


Required (Vermont Employees):

  • Registered with the State of Vermont as a Pharmacy Technician



  • Preferred: 3 years Hospital or retail pharmacy experience


Special Conditions of Employment

  • Drug Test
  • Criminal background check
  • Initial and continuous exclusion and sanction/disciplinary monitoring



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