KPH Healthcare Services

Kinney Homecare Customer Service Representative

Job Locations US-NY-Potsdam
Posted Date 5 months ago(11/29/2023 10:19 AM)
Requisition ID
2023-11878
# of Openings
3
Category
Customer Service/Support
Location
US-NY-Potsdam

Overview

Scope of Responsibilities: Responsible for Receptionist activities as well as patient insurance verification.  Answer phones as necessary.

Responsibilities

Job Responsibilities:

  • Gather patient information by taking initial demographic information from rental source and document on Patient Information Sheet/computer system
  • Verify all types of insurance and assist in creative financing when no insurance is available
  • Set up initial paperwork
  • Pre-qualify customers for reimbursement purposes
  • Answer phone calls in a professional manner
  • Project a positive first impression by greeting customers with exceptional customer care
  • Computer input to include new patient data and various patient updates
  • Unpack shipment when received and stock shelves as required.

Qualifications

Education:

  • Minimum: High School Diploma or GED

 Experience:

  • Preferred: 0-1 years previous experience in related position
  • Preferred: Previous Healthcare or DME experience

 Special Conditions of Employment

  • Drug test
  • Initial and continuous exclusion and sanction/disciplinary monitoring
  • Any and all additional eligibility requirements based on the specific position

Compensation:

 

$15.25 - $17.14 an hour

 

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education. 

 

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

 

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